Shipping policy

Shipping

Averiessa
Beinsteiner Straße 23/3, 71394 Kernen im Remstal, Germany
Email: info@averiessa.store
Phone: +49 7031809177

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Stoves and chimneys

Cast and steel sauna stoves are heavy and ship on a pallet; chimney kits and water tanks ship by pallet or parcel depending on size, and ladles, timers and infusions ship by parcel. Pallet delivery is kerbside: the carrier brings it to the nearest accessible hard standing, not into the cabin. Have help to move a stove and tell us before ordering if access is tight.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.